Dear John Falk,
It was good to meet you. When local people that have been here all their lives hear the name whitley, this is what they think. This is a business that is here to help you any way they can. They cry with you and laugh with you and stay over 10 minutes until you can get to the drug store to pick up your prescription. They always have a kind word to say and maybe even a joke. They have watched our children grown up and our parents die. Its like a family. Well when I was looking for medical equipment I saw the name Whitley and figured it was the same people but it wasn’t. It was not until I was on my last day shopping that I met you the new owner from West Virginia. You could have fooled me. Your employees, Joe E., Jeannie D. and Glenda P., were pleasant, compassionate, understanding and knew exactly what I needed and helped me spend literally the last dime of the Veterans settlement. We laughed together, pulled our hair out together, figured prices together, selected the right equipment together. Your employees have kept the tradition of the Whitley name and you can be very proud of that. I hope and pray that your business stays on track like this. What time I was there I noticed most people are in distress when they come in hunting for something and your staff graciously, compassionately helped them.
From the bottom of our heart, we say thank you for services rendered in a pleasant and productive manner.
-Vicci B. Hendersonville, NC
Having had three hip replacements and revisions in the past ten years, my walker finally “gave up the ghost” just a short while before my most recent surgery, March 7, 2014. I was in in-house physical therapy for eight weeks, with Medicare to provide me a new one when I was discharged on May 6. Since then, the therapy department Director at The Laurels Rehabilitation Center has done her best to get Medicare to respond and provide. A walker finally came through but it wasn’t what was needed or ordered, so it was returned. Recently, I decided to go out on my own to purchase one and found Whitley on line. John and his staff were so very courteous and helpful. When I visited the the store in the past couple of weeks, I was greeted with smiles and “How may we help you”? John and his staff know their craft! They would not quit until they had fitted me correctly with the walker that I needed. It was ordered and arrived the next day! Words are inadequate to express my appreciation for the expert and competent customer service I received. If I have further equipment needs I know where to find the best!
-Larry A. Hendersonville NC 28792